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RCT Training Programmes:
For full details please visit our individual sections (above) or visit our 'training programmes'section.Case Studies
Personal Development Case Study
Space New Living - a Housing Association based in Salford - asked us to come in and talk with their front-of-office staff to design a programme to meet their needs. We developed a programme with two elements – a protocol to be followed when dealing with visitors and/or incoming telephone calls; and personal development training in dealing with difficult clients. The protocol and training resulted in more effective service to clients and a more confident front-office team. We worked with the Burnley-based Bangladeshi Welfare Association on a two-day programme to improve individual member effectiveness and to help integrate the whole organisation. The programme covered Board member and appointed officer roles and responsibilities, putting the Constitution into practice and ways to involve the members more closely. One outcome was an all-party agreement to mount a major initiative to clean up the back streets in the locality and to engage residents in that action. RCT worked with Inland Revenue staff based at Manchester to deliver a series of 'Time and Stress Management' programmes for groups of front-line staff dealing with callers who have tax concerns. Taking the groups through an examination of the issues that lose time and create stress, we helped individuals to plan use of their time better and to plan how to tackle those stresses which could be realistically reduced or removed. The delegates were able to move on from those areas which we had helped them to tackle and had the confidence to 'spread it wider' and deal with other areas of concern themselves.Please select a case study relevant to the training programme that interests you:
Management Training Case Study